Starting a conversation on technology and social media for engaging water users

In a few weeks, I am flying off to the Dead Sea in Jordan for this year’s International Water Association‘s (IWA) Jordan Water and Development Congress. I’ve been involved with the IWA for a couple years now, at first attending conferences, but more recently as part of the leadership team for the Public & Customer Communications Specialist Group, as well as a presenter at conferences, including the Efficient Urban Water Conference in Cincinnati earlier this year.

At the Congress in Jordan, I will be rapporteur for a few sessions under the Turning the Tide on Water Resources theme; co-leading the Specialist Group annual meeting; and, most interestingly, leading a workshop on information and communications technologies (ICT) and social media for the purpose of engaging water users and customers. It’s all part of a project we as a Specialist Group are kicking off to help provide resources to water professionals interesting in using technology for engagement, but unsure of where to start.

I was given the opportunity to write in more detail about the project for the IWA’s blog, which you can read in full here and see an excerpt of below.

Information and Communications Technologies (ICT) can improve interaction between those who manage water and those who use it, even in rural areas or resource poor settings that lack consistent internet access. But, which technology is the right one for each community or region? With the vast array of tools available—from social media to apps and SMS to smart devices and more—water professionals need help navigating the options.

A Twitter campaign to map and respond to water leaks may be a useful tool for one community; while another community may need remote sensors that provide information to users to manage their own water use; and yet another in a rural area might gain the most from an SMS platform that allows people to understand and monitor water availability.

For those of you attending the IWA Jordan Congress, please attend the session or get in touch with me! For those of you not attending the Congress or involved with IWA, we’d still love to hear your thoughts. Put them down in the comments or contact me directly.

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One thought on “Starting a conversation on technology and social media for engaging water users

  1. Pingback: Go big or go home: new and challenging projects to keep busy | River & City

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